Shipping
Most orders are processed within 1 to 15 business days (excluding weekends and holidays) after receiving your order confirmation email. Processing times may vary depending on the customization or stitching required and the complexity of the design. You will receive another notification when your order has shipped. Delivery times vary by country.
Please note that any stated delivery times are estimates only. If you need your products urgently, please let us know and we will do our best to expedite your order. You can contact us via the contact page or at hello@kajols.com.
Please be aware that orders are dispatched from our warehouse located in India, so you may be required to pay import tax or other taxes according to local laws. Kajols is not responsible for these costs. Please refer to our Terms of Service page for more information.
Domestic Shipping Rates (UK)
| Tracked Delivery | All orders | £9.99 |
European Union (EU)
| Tracked Delivery | All orders | £9.99 |
In-store pickup
We do not allow in-store collection.
International Shipping
We offer worldwide shipping to over 180 countries. To check if we deliver to your country, simply add a product to your basket and proceed to checkout, where you can select your country. If you do not see your country listed, please contact us and we will try to find a way to get your order to you.
Please note that your order will be dispatched from our warehouse in India. In rare cases, we may need to cancel your order if our shipping agent is unable to deliver it due to global issues.
It is possible that your order may be subject to import duties and taxes (including VAT) upon reaching your destination country. These charges are the responsibility of the customer and are not the responsibility of Kajols. Please be aware of these potential charges before placing your order.
| Standard Tracked International | All orders | £29.99 |
How do I check the status of my order?
When your order has shipped, you will receive an email notification with a tracking number that you can use to track the status of your shipment. Please allow 48 hours for the tracking information to become available.If you have not received your order within the estimated delivery time stated in your shipping confirmation email, please contact us at hello@kajols.com with your name and order number. We will be happy to assist you in tracking the status of your order.
Refunds, returns and exchanges
If your order arrives damaged, please email us as soon as possible at hello@kajols.com with your order number and a photo of the damaged item. We will address each case individually and strive to find a satisfactory solution.Please note that Kajols is not responsible for orders that are lost or damaged during or after delivery. This responsibility lies with the customer. However, we will provide you with the courier details and any relevant tracking or delivery information upon request and will assist you by contacting the courier service if necessary.
For more information, please refer to our Returns & Exchanges page. If you have any further questions, do not hesitate to contact us at hello@kajols.com.